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Support Forum › Forums › Mixxcazt – Creative Multipurpose WooCommerce Theme › fatal error.

Topic Resolution: Resolved
Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 11, 2021 at 2:54 pm #2315
    blooms2021
    Support Expired

    Hi Dear,

    there is something wrong happened with my woocommerce made homepage without design (just data).
    I try to use the Elementor builder again but it’s not working with the homepage also.

    could you help me ?!

    August 11, 2021 at 4:19 pm #2317
    Billy Nguyen

    HI you,

    I tried to connect to your site to fix this issue but can’t connect: https://prnt.sc/1mrcq3z

    Please reset your hosting and let me know when I can connect your site.

    August 11, 2021 at 4:27 pm #2318
    blooms2021
    Support Expired

    could you try now?

    August 11, 2021 at 6:00 pm #2320
    Billy Nguyen

    Hi you,

    I resolved this issue, please recheck.

    Looks like you’ve added a lot of custom css to the website, they don’t look so good

    August 11, 2021 at 11:18 pm #2323
    blooms2021
    Support Expired

    it does not look like the same before !!

    Is it meaning I must re-design it ??
    and could you tell me what the made issue ??

    about CSS customize, it was a lot really but it wasn’t made any issues, so it’s not normal it’s the reason especially after I decreased it.

    Also, could you tell me if there is another way for reaching support faster?

    August 12, 2021 at 9:12 am #2324
    Billy Nguyen

    Hi again,

    #1. Homepage: Your homepage has an import error, so I have re-imported this page for you and adjusted the product config so it can display products.
    You will definitely have to redo this page because your old page is broken and cannot be fixed with Elementor

    #2. Custom CSS:
    – On our demo: https://prnt.sc/1n5khpg
    – Your custom css causes display problems: https://prnt.sc/1n5kyh8

    We will not support these issues if this custom css is edited by you

    #3. No, we will support your problems as quickly as possible within 24 hours. If you want immediate support, you will have to pay for this service, we will support via skype

    August 12, 2021 at 12:57 pm #2328
    blooms2021
    Support Expired

    Custom css:
    – could you tell me how to return your css because after adding my products this css disappeared for that I write it by my self!

    Support Via Sky:
    firstly my request it’s not meaning your are slowly in support,vice versa i so appreciate what you do.
    But i afread if some errors like that happening after published it will not seems good for users!
    So, could you tell me howmush i should pay for this service or at least how can i avoid the errors like this one ?

    Thanks in advance,

    August 12, 2021 at 4:19 pm #2329
    Billy Nguyen
    This reply has been marked as private.
    August 12, 2021 at 6:16 pm #2330
    blooms2021
    Support Expired
    This reply has been marked as private.
    August 13, 2021 at 9:41 am #2337
    Billy Nguyen
    This reply has been marked as private.
    August 14, 2021 at 5:32 pm #2342
    blooms2021
    Support Expired
    This reply has been marked as private.
    August 15, 2021 at 8:16 pm #2343
    blooms2021
    Support Expired
    This reply has been marked as private.
    August 16, 2021 at 9:27 am #2345
    Billy Nguyen

    Hi again,

    Please don’t update this plugin: https://prnt.sc/1pgmwky

    We are updating the theme to be compatible with the latest version of this plugin.

    August 16, 2021 at 12:59 pm #2346
    blooms2021
    Support Expired

    thanks alot, i get the point.

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